Let’s help you get set up.

ThemeUp backup and restore help

Follow the ThemeUp setup guide to download or restore a backup. For a Partial or Failed result, open the report and check the affected area and suggested next step.

Email hello@aoloha.com with your store domain and the relevant report error. Do not attach your backup, archive password, tokens or customer records. For app data deletion requests, include the store domain so we can verify your authority. Downloaded archives must be deleted from your own device or storage.

Contact Aoloha

Email hello@aoloha.com. For setup help, include your store domain, the step you were trying to complete, and any error message. Please leave out passwords, API keys, tokens, and private customer photos.

If no email app is configured, copy hello@aoloha.com into your usual email service.

Set up photo uploads

Open Proofdrop in Shopify admin, configure the uploader, then enable Photo uploads in the theme editor’s App embeds section. Save your theme and test the real contact page. Check that Shopify’s contact email includes working photo links. Follow the detailed setup guide for app embeds, app blocks, styling, removal, and testing.

Connect or disconnect Google Drive

In Proofdrop’s storage controls, choose Connect Google Drive, sign in to the merchant account, approve the requested permissions, then return to Proofdrop. The account connects automatically and Drive is selected for new uploads. Customers do not sign in to Google.

To disconnect, use Disconnect Google Drive in the app. You can also remove Proofdrop’s access in Google Account connections. Disconnecting removes the stored connection and returns new uploads to Shopify Files. Existing Drive photos remain in your account. Shopify Files links are public.

Delete photos or request data deletion

For uploaded photos, open the app’s cleanup controls. Choose all tracked photos or photos older than 30 or 90 days, review the selection, and confirm. Cleanup permanently deletes selected app-uploaded files; existing links stop working. Delete photos before disconnecting or uninstalling, or use your storage provider to manage them directly.

For app account information, email a data deletion request with your store domain and the information concerned. We may need to verify that you are authorized for the store. Uninstall and shop-redact webhooks also remove app-owned metadata and credentials when processed.

If you are a customer of a store using Proofdrop, contact that store first to request deletion of your photos. The store controls their storage and can identify your submission.

Why a photo link won’t open

Google Drive links require the connected account or another account granted access by the merchant. If a link is unavailable, check which Google account is signed in and whether the photo has been deleted. Shopify Files links are public, but deletion makes them unavailable. Reconnecting storage does not restore deleted photos.